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Pay Securely with your Penta Card

Oliver March 2020 2 min

At Penta, security is our highest priority. We already offer a great array of security features , such as real-time notifications, instant card freezes, corporate cards with individual card limits, individual user roles, and more.

We were aware that some of our customer faced issues with previous card payments being declined. Today, we have launched a new feature to ensure that you can make the payments you need, whilst also making sure that your account is protected at all times.

How does it work?

Occasionally we might have to ask you to confirm that it was really you who attempted a card payment. You can confirm this easily via the mobile app. Make sure you have Android V1.8 or iOS V 1.9.5 downloaded to try it out.

  1. Make a card payment online or in store.
  2. You’ll see a notification prompt to ask if you confirm that you recognise the payment
  3. Check the payment details and select “Yes, I recognise this payment”
  4. You’ll have 30 minutes to retry the payment

What happens if I don’t recognize the payment?

If you receive a push notification about a declined card payment, but you don’t recognize the payment, don’t worry! You’ll additionally have the option to select I don’t recognize this payment.  We will then take the necessary security measures to keep your funds safe and temporarily block your card. To unblock your card, simply get in touch with our customer support team at

By the way:

Did you know that you can set individual card limits for each card? Not only will your employees be able to spend more easily and focus on their work better, but it’s also safer than sharing one company card. You can order cards for your whole team right here from your accounts dashboard.

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