Complaints

We are sorry that you feel the need to submit a complaint, and we will do everything we can to fix it. We strive to improve our products and processes every day to provide you the best banking experience possible.

Please note that this page is for complaints only.

Before submitting a complaint, please ensure it is indeed a complaint. If you have a regular service request or feedback, please use our communication channels which you can find on our contact page.

If you have a complaint, let us know what the problem is, and we will be more than happy to do what we can to resolve it. We will make sure your complaint is heard, answered and resolved as soon as possible. You can submit a complaint through our form linked below.

Our goal is to respond to all complaints within ten working days. If we recognize that it will take longer to resolve your complaint, we will inform you of the expected response time.


Submit your complaint here


Alternative communication

If you’d prefer to submit your complaint via email, mail or phone we’ve included a list of information that we’d like in order to resolve your complaint as quickly as possible.

Please Note: If you are an existing customer or currently onboarding, please use the details associated with your Penta account.

  • Full name
  • Address
  • Email address
  • Company name
  • Penta IBAN
  • Phone number
  • Exact date of when the issue occurred
  • A detailed description of the issue
  • An explanation of what we can do so that you’re satisfied again
  • Whether the issue resulted in financial burden
  • Whether you’re submitting the complaint on someone else’s behalf

Email: complaint@getpenta.com
Phone No: +49 30 255 58 58 03

Postal address:
Penta Fintech GmbH
Beschwerdemanagement
Hardenbergstraße 32
10623 Berlin Germany

Legal Information

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