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Premium support for all customers

Our customers are at the heart of our company. We want you to enjoy friendly and professional support every step of the way. Work together with us to request new features and help us make the product better.

EASY TO REACH

Competent help every day

You choose: Talk to us via email, phone, or social media
We speak German, English, and Italian
Join our Penta Slack Community to talk to the whole Penta team
PERSONAL APPROACH

Working with Penta is easy

You will have your own relationship manager
Your problem is our problem. We own it and that means we take care of the solution
We speak your language - no hiding behind banking or legal jargo
BUILD PENTA WITH US

Request new features and help us innovate

Easily request features online, suggest improvements talking to our support
Exchange ideas with fellow entrepreneurs on our Penta Slack community
Follow our open product roadmap, so you can track our developments easily

FAQ

How is Penta support different from other banks?

It’s all about the people. Our team consists of people who had hands-on business experience in the past and can easily understand your problems and challenges. We also run state-of-art training for our support team to help them solve every case faster and better.

At the same time, Penta operational setup is different from other banks. We have a proprietary support interface that allows us to solve most of the common issues in minutes without having to involve tech or other help.

When is Penta support available?

Our support team is available Mon-Fri 9.00-18.00. You can reach us via email (help@getpenta.com), phone (+49 30 311 983 23), or Penta Slack Community.

Get your Penta account today!

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