Penta and Qonto complete their integration into a single banking solution under the Qonto brand.
Information on how to obtain your Penta account documents can be found below.
We thank you for your trust in Penta, and look forward to welcoming you to Qonto.
All business accounts, provided by Solaris SE, have been duly terminated. The month after the closure of your Penta account, customers received the final invoice via email.
If you have specified a billing account in the Penta app, any outstanding amounts will be debited directly from your new account.
Outstanding invoices from Penta
Please pay outstanding Penta invoices to the following bank details:
| Recipient: | Qonto Services GmbH |
|---|---|
| IBAN: | DE92 1001 0123 0215 3334 56 |
| BIC: | QNTODEB2XXX |
| Reason for payment: | (Please use the invoice number(s) as payment reference). |
Further questions about Penta invoices
For further questions about Penta invoices, please use Penta's contact form and select "Invoices".
Negative balance and Solaris SE charges
If you receive a reminder from Solaris SE or have questions about Solaris SE charges, please contact Solaris Support here.
All Penta business accounts, provided by Solaris SE, have been terminated. After termination, the respective account will be blocked and a login to the Penta app will no longer be possible.
Incoming transactions on your Penta account will therefore be rejected after the termination date and returned to the sender. All existing standing orders and scheduled transactions will be cancelled.
How can I transfer an existing remaining balance?
To withdraw any remaining balance on your former Penta account, please click here and complete the Solaris SE payment form online.
Please use the email and telephone number stored in your former Penta account when doing so.
I have further questions about payments or seizures
If you have any further questions around payments, for example about charge backs, seizures or card payments, or if you have problems with your payment, please use the Solaris SE contact form.
Click here to contact the Solaris SE service.
Questions about data protection at Penta
As a former customer of Penta and thus as a data subject from a data protection perspective, you have the opportunity to exercise your rights as a data subject under the General Data Protection Regulation (GDPR).
To do so, simply send an informal email to privacy@getpenta.com with a brief description of your concern or request.
Please note that Penta has legally terminated all customer contracts and closed the corresponding accounts.
Since Penta no longer maintains any active customer relationships, your personal data - which is not subject to any legal retention obligations - has been deleted. With the exception of data that must be archived, there is no longer any active processing of personal data at Penta. Remaining data is retained unchanged in archives exclusively for storage purposes until its planned deletion.
A request for deletion would not lead to any further deletion, as data that can be deleted has already been deleted and remaining data is automatically deleted after the legal deadline has expired.
This also applies to your data that falls under the joint area of responsibility with our partner Solaris SE.
Legal enquiries to Solaris SE
Penta is terminating its partnership with Solaris SE until the end of the year.
Therefore, for privacy enquiries, to report fraud, or to file a complaint with Solaris SE, please click here and use Solaris SE's contact options.
For more information on data protection and the Solaris SE data protection officer, please click here.
All Penta business accounts, provided by Solaris SE, have been duly terminated.
Incoming transactions on your Penta account will therefore be rejected after the termination date and returned to the sender. All existing standing orders and scheduled transactions have been cancelled.
Incoming transactions on your Penta account will therefore be rejected after the termination date and returned to the sender. All existing standing orders and scheduled transactions have been cancelled.
Outgoing payments via the Penta app are also no longer possible.
How can I transfer an existing remaining credit balance?
To pay out any remaining balance from your closed Penta account, please click here and complete the Solaris SE payment form online.
Please use the email and telephone number stored in your former Penta account when doing so.
I have further questions about payments or seizures
If you have any further questions around payments, for example about charge backs, seizures or card payments, or if you have problems with your payment, please use the Solaris SE contact form.
Click here to contact the Solaris SE service.
Qonto Services GmbH terminated its partnership with Solaris SE at the end of 2023. Previous statements and documents and other account requests must therefore now be requested directly from Solaris SE.
To request further documents, such as account statements, exports of transactions in CSV format, bank confirmations or other bank documents relating to your former Penta account, please click here.
All business accounts at Penta, provided by Solaris SE, have been ordinary terminated. Qonto Services GmbH terminates the cooperation with Solaris SE by the end of the year.
Login and access to the Penta App are therefore no longer possible.
If you have questions about your old Penta account, you can find more information and contact options on our help pages.
